Martin Lewis Show co-host Angellica Bell shares four things online sites don’t want you to know
The co-host of popular ‘The Martin Lewis Money Show’ Angellica Bell has issued a warning to Lorraine’s audience about hidden fees and tricks on online websites.
Angellica Bell appeared on the popular daytime show Lorraine, hosted by Scotland’s Lorraine Kelly, where she shared some of the best online shopping tips and tricks.
Lorraine was shocked to learn that a third of all products sold at retail come from online websites, rather than large or small businesses.
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Angellica said she was working with the Competition and Markets Authority as part of “Online Rip-Off Tip-Off”, to share advice and tips on things people should watch out for in terms of deceptive business practices.
She also pointed out that there are four main areas to watch out for when it comes to online retail: hidden fees, subscription fees, fake reviews, and pressure selling.
Below you will find all the topics discussed on Lorraine this morning, broken down into categories.
Talking about hidden fees, Angellica said, “It’s basically when you see something you really like and you’re happy with the cost.
“But it’s not until you reach the end of the basket that you realize there’s £5 tax here and there, shipping and handling charges, so the total is actually much higher than expected.
“Usually once someone hits the cart stage, they’ll just buy the product anyway because they really want it. But that’s where you have to think, ‘Do I really need it? ?'”
Angellica warns viewers to take their time browsing websites and never shop late at night because that’s when people tend to be impulsive and buy items they don’t need. no need.
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Angellica describes these hidden subscription fees as “really, really cheeky these days”, given that for most sites they’re hard to unsubscribe, may be worth the free trial but not much after the fact, and may lure you in. only to continue taking money out of your bank when you forget you’ve already registered there!
Angelica’s advice is to always read the fine print when it comes to subscriptions, check to see if you’re really getting what you pay for.
Too often people get trapped with subscriptions that are hard to cancel and easy to miss on your bank statement.
So with the last tip, if the service asks for your bank details when it claims the “free” aspect, check again and think if you can undo this easily.
Fake reviews tend to be made by people who are paid to review items on certain clothing and other retail websites; usually for a nominal fee, but with a lot of these fake reviews, it can add up.
So Angelica’s best advice is to “review the review”: in short, actually read the words and don’t just check the star rating. Why does this item have 500 five star ratings?
Most products that have been reviewed have people describing something specific about them, so always pay attention to reviews that sound believable: for example, if someone liked the coat they received, but felt that the buttons were too big for the proportions of the Object.
Sounds like a more honest review than a simple “I love it!” or “Brilliant”, as most paid reviews tend to leave on products.
Selling under pressure
This type of panic buying has become popular over the past few years on many different websites, with the logos of ‘LAST ONE LEFT!!’ and ‘ONLY THREE REMAINING! HURRY’ displaying all items for sale.
Angellica noted that most retailers affix these signs to their items, although availability was not as rare.
Another handy tip Angelica pointed out is to check the website address of the site: “http” means the website is not encrypted, which means it can be hacked and changed easily.
Always check “https” instead, as it means the website is safe to use and won’t be easily hacked for bank details and personal information.
For more information on these tips shared by Angellica on Lorraine this morning, see the website of the Competition and Markets Authority here.