A cafe owner said 3 candidates did not show up for interviews. It is already using digital kiosks to fill a staff shortage.

Restaurants have had to reduce their opening hours due to a lack of staff.Ben Hasty / MediaNews Group / Reading Eagle via Getty Images

  • The owner of a cafe in Utah told Fox 13 the candidates did not show up for interviews.

  • He turns to digital control terminals to fill the coffee manpower shortage.

  • The café also reduced its opening hours and stopped taking orders over the phone.

The owner of a cafe in Riverton, Utah, said no candidates showed up for the three interviews he scheduled last week.

He said Fox 13 that he turns to technology as restaurants across the United States continue to struggle to recruit and retain staff.

“I had three interviews this week, and none of them came up,” Daniel Murphy, owner of Murphy’s Cafe 126, told the outlet. Other business owners say job seekers still do not show up for interviews, or accept a position but not come on their first shift.

“I find people calling and saying, ‘I only want to work during this time,’” said Murphy. “I tell them I’ll be flexible and they still won’t show up.”

Registration numbers of Americans quit their jobs looking for better wages, benefits and working conditions. Hospitality staff also cited long and unsocial working hours, rude customers and fears of catching COVID-19.

Murphy told Fox 13 he had raised wages but his cafe was still struggling to hire. He did not say what the new salaries were.

Murphy said he installed two digital kiosks – screens that allow customers to place orders and pay without having to speak to staff.

“They are a great help, especially during our rush hours, said Murphy.

On his website the cafe urges customers to order at kiosks, but in a Facebook post Murphy said he hoped they were only temporary.

More and more restaurants are turning to technology like drive-thru voice recognition, digital control terminals, and even robotic servers, both because they cannot find enough staff and because labor is becoming more expensive.

The CEO of digital kiosk company GRUBBRR told Insider that automation was the only answer to the labor shortage and that the fundamental belief of the business is that the cashier is “obsolete”.

Murphy’s Cafe 126 has reduced opening hours due to understaffing

Independent restaurants crushed by labor shortage, and the lack of manpower impacted the operations of Murphy’s Cafe 126.

Murphy told Fox 13 that the cafe answers his phone with two rings. “Now we can’t even answer the phones during the day,” he said. On its website, the café indicates that it no longer accepts telephone orders “due to limited staff”.

Coffee also temporarily changed his menu and hours, including closed on Sundays and Mondays, due to a combination of its staffing issues and rising food prices.

In the Facebook post, Murphy also acknowledged that “the wait time can be a bit longer and sometimes we can get the wrong order.”

Murphy added that he hired four students from a nearby high school to work evenings and weekends. Firms that are understaffed are increasingly turn to young workers to fill their labor shortages, such as a McDonald’s in Oregon and one Metro in Canada who recruit 14-year-olds.

Do you have a story about the labor shortage? Email this reporter at [email protected]

Read the original article on Business intern


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